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Nokia Lumia 620 Internet connection

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Anonymous
Not applicable

on ‎04-10-2013 09:22

on ‎04-10-2013 09:22

I can't get my new L620 to connect to the internet. I have requested settings by text several times. The phone connects to my BT router/hub either using the WAP connection or the openzone but doesn't get beyond this.

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Anonymous
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In response to MI5

on ‎04-10-2013 10:06

on ‎04-10-2013 10:06

Yes. This PC for example. Also my old Samsung phone still connects to wifi although the sim card is disabled now as I had to upgrade to use the new 620.

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MI5
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on ‎04-10-2013 10:09

on ‎04-10-2013 10:09

Well so far, that's pointing to a phone problem but it's worth doing a soft reset first.
Press and hold power + volume down for 15 secs until phone vibrates and restarts.....
Nothing will be deleted from your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous
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In response to MI5

on ‎04-10-2013 10:15

on ‎04-10-2013 10:15

Tried that. Still no different. 

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MI5
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on ‎04-10-2013 10:22

on ‎04-10-2013 10:22

Can you now turn off wifi and try and connect on mobile data....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎04-10-2013 10:28

on ‎04-10-2013 10:28

No internet connection. Tried to download apps but it asks for a microsoft account. Do I need to set one up?

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MI5
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on ‎04-10-2013 10:29

on ‎04-10-2013 10:29

Yes, you need a MS account for the app store. Try opening your browser and connect to bbc again...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎04-10-2013 10:34

on ‎04-10-2013 10:34

Tried that. Timeline bar is getting to about 90% but not completing.

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MI5
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on ‎04-10-2013 10:36

on ‎04-10-2013 10:36

Go to Settings >apn and tick "automatic APN" (reboot phone) and check back to see if it shows O2UK in the active apn box.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎04-10-2013 10:53

on ‎04-10-2013 10:53

I don't have that option. I went to settings-mobile network and it shows Data Connection on and network selection automatic. It is showing O2-UK as the active network and 3G as the highest connection speed. The phone is working fine. I just took a call. Just a problem with data.

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MI5
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on ‎04-10-2013 10:57

on ‎04-10-2013 10:57

I don't understand why but your phone is blocking all data for some reason.... What software version are you on?
Did you get the GDR2 & Amber updates?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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