Problem With Apple Watch Ultra 2/o2

[ChrisUK25]

Hi,

Things have not got off to a good start with Apple/o2 for me sadly...

I placed an order on o2 for the Black Ultra 2 but they sent me the normal version with a blue strap but they had set up a plan at the same time so I had to return the watch and cancel that plan. When they sent the wrong watch I checked their site and they no longer had the black one available so I ordered it form another site. The new watch arrived and I went through the process of setting up the plan with o2 but I noticed the plan wasn't working and I was only able to use the internet using the watch connected to my phone using the internet connection of my iPhone which isn't how it is supposed to work apparently. 

I checked My o2 and could see I had two Sync plans, one for the watch from o2 and the new plan I set up against the watch I purchased elsewhere. As the plan wasn't working, I removed it form the watch and contacted o2 and asked them to close that plan as it wasn't working. I thought maybe, as I had two Sync plans, something wasn't working right. I told o2 I would give it a week before setting it up again nd they agreed that would be fine so a week later, I have just tried to set the plan up, and it seems I can't set any plan up....

When I open the Apple Watch App and click Mobile Service, it checks for a plan, then says Set Up Mobile Service which when I click that, it checks again and then just says We're setting up your Apple Watch on the o2 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 for free from your o2 mobile, quoting reference code 08.

It seems I can't set up a plan anymore because when I first did this it got me to sign in and choose the plan and all that stuff but this time nothing happened and it gave me that message so it seem I am stuck. I did a quick Google and it said restart the phone and watch which I did but I am getting the same message?

Please help as I really want to set up a plan for my watch and have it actually working while not connected to my phone.

Many thanks in advance

[Oxonian]

@ChrisUK25 

Activate Apple Watch Guide 

Guide: How to find help & contact O2 

[ChrisUK25]

Thank you for your reply but sadly those options aren't any help. I have this code 08 which is the issue and the women on the phone from o2 hasn't got a clue

[madasaf1sh]

@ChrisUK25 

No surprises there from o2 customer services, as they dont have a clue 99% of them time it seems, best thing to do is contact o2 via Facebook and they should be able to help. 

[pgn]

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@ChrisUK25 wrote:

Thank you for your reply but sadly those options aren't any help. I have this code 08 which is the issue and the women on the phone from o2 hasn't got a clue

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From the guide shared above on activating an Apple watch, @ChrisUK25 -

Reference code 8.

This means you have set up your Watch airtime and then started a new one before the first was complete. If you have received an SMS, please restart your iPhone and Watch to check if it has been completed.

If not, please try the below steps ⬇️

. Check if you currently have two mobile phone numbers linked to your O2 account, if you do the accounts will need to be unlinked via our Social Media team.
. Request that your Apple Watch account be reset.
. Unpair your Apple Watch and iPhone.
. Re-activate your old plan or activate a new plan if you're a new customer.

If the above steps don't work please contact our Social Media team - the link just below for Facebook Messenger will do that. The Social Media team, once they engage, are very good, better than the call centre staff, for this type of issue. Good luck!

[ChrisUK25]

I purchased a watch from o2 directly and they set up a plan against that watch but when the watch arrived it was not the one I ordered, so I returned it and purchased the watch from AO. That watch arrived while the one from o2 was on its way back to them. I set up the watch from AO and connected a plan but that plan wasn't actually working on the watch and the watch would only go online while connected to my iPhone. I checked my o2 and it shown two Sync plans. One for the watch from them and one for the watch from AO. I got them to cancel both plans and I said I would try to set the watch up a week later which they agreed would be fine. I have tried today only to keep getting this code 08. o2 customer service haven't got a clue what to do and don't even think the error 08 is a code for anything.

[ChrisUK25]

@Dave-O2 please can you help?

[Oxonian]

@ChrisUK25 

Please bear in mind that @Dave-O2 won't be around until Tuesday morning.

You could try the social media team in the meantime. Send a private message via one option and stick with it :-

Facebook : https://o2uk.co/O2CFB

Instagram : https://o2uk.co/O2CIG)

[ChrisUK25]

I've just sent the Twitter team a lengthy message. The woman on the phone had no clue and was trying to get me a 1 GB plan for Apple Watch. The plan I originally had was Unlimited DATA.

[pgn]

So by now, @ChrisUK25, you will know O2 are not supporting customers via X any more:

Use either O2 on Facebook, link below takes you there, or Instagram as shared above, and be persistent.