Solved: Re: Unlocking a new sim

Alf2 · ‎22-05-2024

Help! I purchased a monthly sim account from the O2 shop in Exeter on the 20/05/24. I have put the Sim card in my phone and it asks for SIM network PUK. what is that?

How can I unlock the SIM card.

Alf

madasaf1sh · ‎22-05-2024

@Alf2

This guide should help you Guide: What code do I need: PAC or PUK

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

madasaf1sh · ‎22-05-2024

@Alf2

This guide should help you Guide: What code do I need: PAC or PUK

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

Cleoriff · ‎22-05-2024

Not sure why any O2 shop should give you a new sim requiring a PUK?

All info here @Alf2

https://www.o2.co.uk/help/device-and-sim-support/unblock-your-phone

Take the phone and sim with ID back to the shop and ask them to sort it for you.

Veritas Numquam Perit

MI5 · ‎22-05-2024

@Alf2

Sounds like your phone is locked to a previous network.

Go back to whichever network you last used your phone on and ask them to unlock it.

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