confused abut my 02 ex-Virgin account

[DavidLee1]

Hi, until recently our Virgin account covered our mobile usage. Then Virgin gave our 3 accounts to o2. 

Previously, we were paying about £6 per month each. O2 are now offering us deals in the £20 region. Obviously, this is not very appealing! And I've started looking at changing networks. 

In order to look at this in detail, I need to know exactly what o2 are doing with our accounts. 

The situation is confusing because o2 write to us about 2 of the numbers, but not the 3rd one

Can anyone shed any light onto this situation, let me know who to ask?

Thanks in advance for any help!

David Lee

[MI5]

@DavidLee1 

All your accounts were moved to O2 but there have been some issues with accounts going missing or not appearing where they should.

You need to contact customer service. A full guide is here Guide: How to find help & contact O2 and the social media channels get good results if you nudge them along occasionally.

[Bambino]

@DavidLee1 Virgin Media and O2 have merged. They haven't given anything to anyone: 

Virgin Media and O2 2023 Merger Update | The Drop | Inspiration | O2

If you have questions about your account, Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[DavidLee1]

Thank you for your suggestions. Installed o2 app, and the help bot is completely useless, just cycles round the same questions. Do you know of any way to get answers from a human?

[DavidLee1]

It's ok, I went through Facebook, that seems to be working. Thank you!

[MI5]

You're welcome @DavidLee1