Solved: proof of usage document.

IGabrielN · ‎13-03-2019

Insurance company asked me for proof of usage document with IMEI of device, also, to be shown first and last time when device has been conected. Any suggestion?

Thanks very much

IGN

MI5 · ‎13-03-2019

@IGabrielN customer services have a standard template letter they can send you with all the details required by you insurance company http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎13-03-2019

@IGabrielN

All the information you need can be found in My O2 http://www.o2.co.uk/myo2

Your bill in My O2 will show proof of usage and the IMEI of device can be found in Device Details

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Hope that helps and welxome to the forum

Veritas Numquam Perit

MI5 · ‎13-03-2019

@IGabrielN customer services have a standard template letter they can send you with all the details required by you insurance company http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎14-03-2019

Good morning @IGabrielN, and welcome to the forum There's a lot of useful info above, but let us know if you need any additionnal help with this!

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Quocdang · ‎16-08-2020

This isn’t correct

Quocdang · ‎16-08-2020

The bill does not contain the device and imei number and first time and last time used. Please remove this as solution

MI5 · ‎16-08-2020

That’s why I said to call customer service to obtain it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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