proof of usage document.

[IGabrielN]

Insurance company asked me for proof of usage document with IMEI of device, also, to be shown first and last time when device has been conected. Any suggestion?

Thanks very much

IGN

[Cleoriff Level 94: Supreme]

@IGabrielN 

All the information you need can be found in My O2 http://www.o2.co.uk/myo2

Your bill in My O2 will show proof of usage and the IMEI of device can be found in Device Details

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Hope that helps and welxome to the forum

[MI5 Level 94: Supreme · Accepted solution]

@IGabrielN customer services have a standard template letter they can send you with all the details required by you insurance company http://www.o2.co.uk/contactus

[EmilieT]

Good morning @IGabrielN, and welcome to the forum  There's a lot of useful info above, but let us know if you need any additionnal help with this!

[Quocdang]

This isn’t correct

[Quocdang]

The bill does not contain the device and imei number and first time and last time used. Please remove this as solution

[MI5 Level 94: Supreme]

That’s why I said to call customer service to obtain it.