Track Order

[CS_99]

Hi All,

When I go on My O2 to track my order it only brings up the previous order of my current phone and not the recent order of my new phone that I got the email about to say it's on it's way. What should I do? My current phone is broken and so I won't be able to see the message about when the new phone shpuld be arriving.

[Cleoriff · Accepted solution]

@CS_99 

If ypu have had an email to say it's dispatched then you should be able to track it. Unless the system is yet to catch up! https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

You could also give O2 a call. Numbers here Guide: Coronavirus Community Help and Support