account issues

[emily26]

I cannot sign into my O2 - there seem to be two accounts - one linked to my email and one I have never seen. I am paying for 2 phones but only have one phone so there is a problem

[madasaf1sh · Accepted solution]

@emily26 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone