@Beecham71
We're hearing more and more often that O2 are refusing to do number migrations just lately.
If you run into this, you will need to get your PAC and port out your old number to PAYG on another network, this will cancel the old O2 contract. After 30 days, you can then port that number back into O2 on your new sim.
Guide: How to get your PAC [June 2021 Update]
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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