My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8706 Views
  • 1 replies
  • 1 kudos

Resolved! Travel Bolt Ons

On my account I have two travel bolt ons: O2 Travel Inclusive Zone (Since 2020)'O2 Travel Inclusive Zone gives you Unlimited mins, Unlimited texts and Unlimited Roaming Data for set of destinations, with no extra charge O2 Travel (Since 2016)Get Unli...

Hagadol1 by Level 1: Joiner
  • 2341 Views
  • 1 replies
  • 0 kudos

Resolved! Galaxy watch pro 5

Hi, if ive allready got a galaxy watch cellular model,How do i link it to my existing phone contract and how much extra is it per month please.? I cant find this info anywhereThanks

Chriscox by Level 1: Joiner
  • 538 Views
  • 1 replies
  • 0 kudos

Resolved! Delete my O2 Account

I need help to delete my O2 account. I don't have any products or services attached to this account at all. How do I contact the customer service team? I don't see an email address or web chat.

ohnohelp by Level 1: Joiner
  • 1361 Views
  • 3 replies
  • 0 kudos

My o2 not working

Something went wrong.Oops. My O2 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 48 hours, get in touch and we'll look into it for you. I get that message when i try t...

ab_66 by Level 1: Joiner
  • 1394 Views
  • 8 replies
  • 0 kudos

Resolved! Can’t login

Hi I can’t login to my account to check my bill it’s says this number it’s already used and ask for another one but this is the only one number which I ever had I don’t understand what’s going on .

Resolved! Is my o2 down?

When I log in I get a page that just says something has gone wrong. Tried app and browser

gatrell by Level 3: Thinker
  • 1215 Views
  • 4 replies
  • 0 kudos

Resolved! Where is my order?

Hi all, I ordered a phone on the 30/09/22 and paid for 1 day turn around. Its now the 04/10/22 and I still haven't even received my dispatch email! Can't use the live webchat either as it redirects me to the app and it won't let me sign into the app ...

Mac120 by Level 1: Joiner
  • 840 Views
  • 3 replies
  • 0 kudos

Resolved! Mobile number swap

I've just got my new contract phone and it came with a new sim card and mobile number, I want to keep my old o2 pay as you go mobile number and have it on my new contract sim, how do I do this?

Marvelman by Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

MyO2 App name does not match my account

Hi allI have just noticed in my O2 app, the top bar no longer shows my phone number, but instead this name, and this name does not even match up to my name for my o2 account. That profile picture just suddenly appeared without me doing anything one d...

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Dapotato by Level 1: Joiner
  • 825 Views
  • 1 replies
  • 0 kudos