Unidays airtime discount

[RhysParry]

Hi There

I bought a new phone contract instore a week ago and was told I could get the 20% off my airtime bill by logging into UniDays and texting the code to the specific number shown (61202), I have tried to do this numerous times now and keep getting the same response back from O2 - "Sorry we didn't recognise that. Please check your keyword and try again. "

I then phoned up my local O2 shop where I got the phone contact from and explained this to them, they told me they have never heard of this issue before and to phone the 02 Customer services team.

I have since phoned them up with them telling me I now need to go into the 02 Store to get this sorted. It just seems a lot of back and too here over something that doesn't seem hard to do. 

Can anyone help please?

Thanks

[MI5 · Accepted solution]

@RhysParry 

Guide here Guide: O2 Open & Friends and Family discounts - How to sign up 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[RhysParry]

Appreciate your help with this.

Thanks

[MI5]

You're welcome