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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! help with final bill

How do I get access to my final bill after leaving O2? I was told that I would get my last bill over email, but nothing so far. I don't have access to the information in either the website or app. Thanks.

Resolved! ORDER DISCHARGE DATE

I made an order on Sunday over the phone for a contract phone and today is Wednesday. I got the confirmation, however I haven't recieved the phone or email stating a dispatch date. I rung O2 and they stated it could be that they are checkin the credi...

Final bill

HiCan anyone help me get my final bill? I left o2 about 2 weeks ago and I haven't received the bill. Can't login to my o2 account as I'm no longer with them.Thanks

emergency

Today 02 bothc the porting of my old mobile number so I now have 2 x phone and 0 x network. My mother who is in care was rushed to hospital. She has dementia and I hold power of attorney. My consent was needed for an emergency operation but because n...

Credit check

I just tried to buy AirPods via pay monthly and put the delivery address to where I’m staying at the moment. I’m not living here, just staying here due to COVID. My order was declined because the credit check failed - address’ didn’t match (I’m assum...

Resolved! Apple Music

Hi, I’m still waiting for my apple music code

Resolved! Adding my pac code

where do I add my pac code to my new account

Sharing a Devices Data within the family

I manage 4 devices on my O2 account which are basically the family phones. When I click on the "Shared Data" link to view the devices which can share data with it brings up the 4 devices but it does not allow me to select or click any of the devices ...

Re: Cancel or Remove a Tarriff

I have had my phone stolen and I have not got insurance and want to cancel my tariff as I don’t want to be paying tariff and device plan that I am paying for monthly how do I do this

Not able to take or make calls

I phone

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