My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8880 Views
  • 1 replies
  • 1 kudos

Resolved! Confused about my audible reward

I wondered if anyone else is struggling to access their audible reward?I recently upgraded and chose 3 months free audible as a reward. I activated it and I can see it in my rewards, but when I sign in to audible it just shows me a free 30 day trial ...

Dita by Level 1: Joiner
  • 483 Views
  • 1 replies
  • 0 kudos

Resolved! Data share

How do you share your data to another 02 number 

Resolved! Need to receive a text to use sim swap,but I can't receive texts because I haven't activated my SIM,

Title. I just upgraded my phone since my old phone stopped getting a signal. My new phone isn't getting a signal either, so I assume I need to use the SIM swap. Problem is it needs to send me a verification code to my number, which I cannot access si...

Resolved! Spend cap

How to put a spend cap on a new phone as the apps keep sending me round in circles from my 02 app

Resolved! Unsolicited premium rate texts

My son has been charged for premium rate texts that he has neither made or received. How do I get these cancelled?

BeccyS by Level 1: Joiner
  • 555 Views
  • 2 replies
  • 0 kudos

Resolved! Helppp Returning/Exchanging phone

I want to change my iPhone 12 Pro Max for iPhone 13 Pro Max, as the iPhone 13 has been launched within the 14 day change your mind period... It turns out it's not so much an exchange policy as a cancel-and-reorder policy, which is itself very annoyin...

123qwert by Level 1: Joiner
  • 676 Views
  • 2 replies
  • 0 kudos

Resolved! Change address

So I moved Sunday- how can I change my address so I can get the letter to me?

Xesta972 by Level 1: Joiner
  • 538 Views
  • 2 replies
  • 0 kudos