Security code to access details page being sent to the wrong number.

[Corystes]

Want to change email details for my account.  O2 is sending the security code to an entirely different number.  How ca I contact them to get this sorted?

[O2Faisal]

Hi @Corystes  The lnk below will help

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808