help

[Lin1055]

Hi there,  my contact ended 31st March 2020.  Will I still be charged a fee? 

[Cleoriff]

@Lin1055 

Did you cancel your contract? If not it will still keep rolling on a month by month basis.

Guide: Cancelling Your Contract 

[Lin1055 · Accepted solution]

I haven't cancelled my contract which has now ended  I want to terminate my contract but am not signing up to a new mobile network.  How do I do this when the shops are closed, who do I contact to terminate....

[jonsie]

Use a STAC and give it to a new network on P&G. You don't need to use the sim they send you.

Guide: Cancelling Your Contract 

or

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Lin1055]

thanks for your help!!

[jonsie]

You're welcome @Lin1055 

Stay safe