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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancel Contract

Hello, I would like to cancel my contract as it ended a month ago, I've left the country so I am no longer using either the number or the phone. How do I do this?

Device and number not showing on account, can't check bills

I've had a personal hotspot with O2 for just over a year, with a pay monthly contract and my O2 account, at the end of 2019 I decided to transfer my mobile to O2 and set up a new contract online, using the same email address. This month is the first ...

Log in Issues + Apple watch 4 login issues

Hi all, I bought an apple watch series 4 from amazon and when I go to log on to enable mobile data via the app it states that my login details are incorrect even though they 100% aren't as I am able to log in through the website to view my account. B...

My o2 account.

I have purchased a new monthly contract and cancelled my previous o2 sim k lay monthly contract. I have transferred/kept my old number. I am currently unable to log onto my o2 account. I have tried resetting my password etc but it says that my number...

Proof of usage with imei number

I have trying calling o2 customer service , but with this covid-19 era , seems impossible to speak to someone , lost my phone last phone and insurance company is asking my "proof of usage" with imei number and last time my phone was used on that numb...

premium number 87070

On my bill I have several Premium Rate charges of text messages. I have not sent any of these messages (in fact one of these was today). When I type in the nubmer 87070 in the o2 support it says Opera Telecom. How can I get these refunded and importa...

Change Account Password

I recently received a text message claiming to be from 02 and requiring me to update billing info, and I realised this was a scam, but not before I entered my acccount password (realised before entering payment details), so I'm wondering how I can ch...

Register new device

Hi, unfortunately, customer service is not available for a long time so I have to post here. I just bought a new phone (iPhone 11) from the apple shop and I would like to add it to my account which is monthly pay. Webchat just also is no available, a...

Received O2 SMS today, but it self deleted

I received a SMS fro O2 this morning regarding the ending of the contract between O2 and Carphone Warehouse. In the SMS there was a discount code, which I was going to use to upgrade my phone to a new device. As I looked online in the O2 store (using...

My Extra

Hello, I just bought Disney plus through myo2, everything was fine until my redeem code didn't work. I am unsure if the code has been used already but I have had no confirmation saying it all has been redeemed. The advice online was to ring 202 which...

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