SIM Card not working

[Elliott22]

Have received a new IPhone 12 Pro Max and the SIM card isn’t working in, it’s just showing no service. I tired putting it into my old phone and still shows no service, what do I do?

[jonsie · Accepted solution]

@Elliott22 

You need to do a sim swap from your old sim

Text from the old sim

Guide: Sim Swap: a mini guide 2017 update 

[MI5]

@Elliott22 

Have you tried your old sim in the new phone?

If yhay's not working either, you'll need to call customer service.

Another customer found a temporary bar on a new iPhone when delivered and yours could be the same issue.
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