Credit report issue

[pastypete]

I'm not currently an o2 customer. 

11 months ago my identity was stolen 2 iPhone 11 contracts were taken out in my name, phones returned, contracts ended last year, many months ago, yet my credit score has been affected by 02, please can this be amended, I was told last year by o2 that it would be done, yet it was not.

Please help

Thank you. 

[Bambino · Accepted solution]

@pastypete Below are the contact details for the Credit Referrals Team:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I will also tag the O2 online advisors who will be on tomorrow morning.

@O2Lisa or @O2Georgina can you please advise?

[O2Georgina]

Good morning @Bambino  Thanks for the tag. @pastypete  I would also recommended what has been advised, You will need to contact the credit referrals team so they can look in to this for you.