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New PAYG Sim, Priority won't work

newcustomer21
Level 1: Joiner
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on ‎11-11-2025 22:54

on ‎11-11-2025 22:54

Hi there! Recently got my PAYG sim and have topped up with £10, balance is showing as £5 (confirmed as a bonus credit by O2). However, every time I try and use the priority website, it says "this SIM is not active". The O2 app confirms the tariff is active. I did set the sim up only a few hours ago so is this potentially the issue and I just need to wait?

Any help?

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MI5
Level 94: Supreme
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on ‎11-11-2025 23:06

on ‎11-11-2025 23:06

@newcustomer21 

Give it 24 hours for the system to update before calling O2.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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