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[ievans]

Dear 02

I rang on both numbers and due to the high amount of callers. You ended the call.

No email address only to write via letter. Who does that to an 02 high-tech company??????

I have been charged £55.33 for phoning Australia and another crazy simm only charge £75 November bill!  Been with 02 since 2016 but had enough!!! How do I cancel???? The early charge for leaving but how do you leave???

[jonsie · Accepted solution]

You can cancel by text message here

Guide: Cancelling Your Contract 

If You need to call customer service to check

Advice from an O2 Guru to get through:
If you call 202 or any of the free numbers in the link.

Guide: Coronavirus Community Help and Support 
Use Skype if necessary, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary

8am is the best time to get through