Refund / End of contract

[G4RFY]

I have ended my contract and have been notified that a refund is due.

However, I am unable to login in to myO2 app which throws an error each time.

How am I supposed to receive this refund? My direct debit has been cancelled already..

It seems impossible to contact O2 to request a cheque or provide bank details.

Anyone know how I can reach O2 support and chat or speak to an actual person and not a bot?

[Enlli]

You need Payment Management 

You can reach the Payment Management team on 0800 902 0217.

You can message them on Social Media Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Normally they pay back to the same account as you used for your standing order. That's why we suggest keeping it in place for a month

[MI5]

@G4RFY 

You should still be able to log in online My O2

O2 info https://www.o2.co.uk/help/account/billing-and-usage/refunds