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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Cancelling my 02 contract from abroad.

Hi, I hope everyone is safe and well. Unfortunately, I had to move from London after 14 year back to my country as we all know the covid situation. I have been with O2 ages and my contract can be canceled anytime. However, as I am abroad already I ha...

Samsung Note S10 Note + 5G Not charging

My 11 month old S10 Note has stopped charging and comes up and says it has a temp warning and won't charge ? any ideas ? Any ideas how it get it fixed ?

Resolved! Phone not working

Hello, I have an issue with my phone, network related. So apparenlty there are no network issues, but I cannot send standard texts, the phone calling is not working, I cannot receive texts, I cannot receive calls, I cannot get hold of anyone at o2, t...

Resolved! Transfer number across to O2

Ordered a new Sim for my wife on Thursday and gave the agent a PAC code when ordering to transfer her number across to O2SIM arrived today and is working but with temporary number. Looking online it states it will take 24 hours for the number to tran...

Problem O2

Hello. I also have a problem for some time I can't log in to the O2 application. please help me with the given problem. thank you

proof of ownership

hi there i need my proof of ownership i rang yesterday and still havent recieved it

sim swap

i have got the iphone 11 with a new sim - i followed the sim swap instructins and put in the code of the sim etc and got a text to my old phone saying the sim swap request had been received by o2 - both phones are now neither receiving calls or texts...

LIVE CHAT

Hi, Does O2 have a live chat on the website?

Resolved! Change address

I have just signed up to a new sim only deal through my upgrades and need to change the address on my account. However, I have come to find that MyO2 is probably the most annoying site ever and will NOT let me do anything. It keeps sending me around ...

Resolved! Disney+

Got Disney plus with new phone and package, already had Disney plus and I'm still paying for it even though they said it would be free for 6 months

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