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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change numer phone

Hi. A few days ago I tried to change my numer phone. I am new at o2 and I want keep my old number phone. My old network is Giffgaff. I took code PAC and use on o2 website. I did it on Sunnday and it is not ready still! I dont know why becuase I did e...

Resolved! Simcard? Not sure what I should do with new sim.

I was sent a new SIM card for my new phone. Will it need to be registered or will it just transfer over?

Spend cap

How do I add a spend cap

Waiting for free speaker

Hi, I bought a new Samsung phone and a free speaker came with. I am still waiting for the speaker and its been 4 weeks now. Could you find out fir me when its going to arrive.Deborah

Resolved! what is the phone number to phone if you have a query with o2

what is a phone number to contact 02 cant see one anywhere

Resolved! Phone insurance

Hi, I have changed to monthly payments sim only plan a few months back. It’s supposed to be £20 but I’m still paying for my phone insurance cover which I do not need. Can I please cancel?

keep my mobile number

I have a pac code from my previous network but I do not know how to change my new phone to my old mobile number, help.....

incoming phone records

Hi can someone please advise me on how to retrieve my incoming call data please? I am on a contract

Resolved! Change my spend cap

Can I change my spend cap till £10.00

Am I on a contract

Want to upgrade but says I have a zero bill not contract end aug 21!? I have had my current phone longer than two years I thought and just changed the sim as was with EE and now O2 - can you help ? I can get a cheaper deal with EE for the iPhone 11 j...

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