keep my mobile number

[Kacey]

I have a pac code from my previous network but I do not know how to change my new phone to my old mobile number, help.....

[MI5]

@Kacey 

Form here to send in https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[jonsie]

@Kacey 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[Marjo]

Hi @Kacey happy Friday and welcome to our community! 

Please do pop back in if you get a moment to let us know if you're all sorted now with your PAC or if you need any further information?  

[Kacey]

Thank you for the help. I can now call out and receive calls but I am still unable to text with my old mobile number I can only do with the new sim mobile number but will wait until tomorrow and hope it corrects itself, thank you

[MI5]

@Kacey 

Texts are usually the last thing to work after a port.

Keep rebooting your phone to help them along and if using an iPhone, go to:

Settings >Phone >My Number and edit it to your correct number, then save and reboot phone.