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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! PAC code request for multiple numbers on myo2

I have 2 numbers, looking to get the PAC codes for them but cannot find the option even after clicking the links i have been guided to. Sends you into an endless loop.Can anyone help please??

Resolved! Turn off auto renewal for extras

I’m wondering how to turn off auto renewal for extras for Disney+ and I can’t see it anywhere in my 02

Resolved! Unknown OTAC message

I received a strange message from o2 with OTAC number. I never requested it.

Resolved! Data

Good morning my date isn’t working I’m in Tenerife Spain

No 4g

I changed my phone bill date and resumes service now my phone has no 4g and her. I try call out if just cuts off

Smart watch free gift

Ordered a Samsung s20 and was told there would be a free smart watch as a gift. I have received the phone but no gift how do I receive this?

Put my phone in my name

HelloMy phone which I have had for over 20 years has always been in my husbands name. Sadly he died in June this year. I would like to put the phone in my name. I have searched the O2 website and I can't find out how to do this or how to contact O2, ...

Resolved! O2 extra

I selected the Spotify extra option but the amazon music option was selected by the man in store, how do I change this? Tia.

Resolved! Scam texts going about again

Had a text to say unable to take my bill payment and to update my payment details, luckily i decided to log into my account to check what the problem was. The text wanted all personal details plus bank details security question details and everything...

The phone number it's cancelled

Hi,my name is Ana,and at the moment I come back in the U.K,but my phone number is not available, it's about payment...I tried to pay online but I can't...can you please open it for meThank you!

O2

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