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Cancel new plan

Emma2324
Level 1: Joiner
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on ‎10-01-2026 21:14

on ‎10-01-2026 21:14

Hello,

I normally use pay as you go but last month my bundle wouldn’t update due to technical issues (I think), and I called O2. The lady insisted it wouldn’t work so she set up a completely new number for me with pay monthly. I now see the bundle is working for my original number but on my O2 I now have two numbers and I’m paying twice for only using one. How do I cancel the Pay Monthly package I’m not using and was essentially forced into? 

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MI5
Level 94: Supreme
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‎10-01-2026 21:30 - edited ‎10-01-2026 21:30

‎10-01-2026 21:30 - edited ‎10-01-2026 21:30

@Emma2324 

If within 14 days you need to call O2 to cancel it for free Guide: How to find help & contact O2 

Otherwise you're stuck with it after falling for their shady sales tactics.

A complaint would be advised make a complaint

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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