Reset password without phone code

[ED36]

Resetting password for myO2 not working as wants to send an sms to the iPad and iPad oit of data and can’t receive a standard sms …. How do you resolve?

[MI5]

@ED36 

Put the ipad sim in a phone or contact O2 to add an alternative number to your account.

Guide: How to find help & contact O2 

[jonsie]

You need to put the sim card in a phone to receive the text

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2