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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Phone

Trying to track my order

Resolved! PAC code

I text pac to 65075 and it wouldn’t let me get it as my account has to many numbers is there any other way to get the code ?

Lost SIM but never activated it

hello i I lost my sim and I have tried to request a new one online but i never activated it and don’t know the number. My o2 login isn’t working either

Can’t log in

I can’t log into my account because I’m not using the sim the phone is registered to - therefore I cannot make payment for my outstanding bills! No alternative login option it’s ridiculous

Resolved! OVERSEAS ROAMING

HELLO - CAN YOU ADVISE ME IF MY PHONE WILL BE ABLE TO FUNCTION AS PER NORMAL WHEN I AM IN ITALY AND IF THE ANSWER IS YES ARE THERE EXTRA CHARGES

Moved to USA want to cancel account - lost phone

Hi - I moved to the USA in July 2023 (I notified you by phone). I have not used my SIM all year and I have sadly lost the phone. I am paying dead money each month and want to cancel

login O2 account

Hi Team,I have a login to our business account - but it doesn't work because I shall enter an UK phone number. I have no UK phone number because I log me in from Germany

Resolved! Cancel my subscription

I would like to cancel my account as my 18 month contract is coming to an end

I can't change my tarif

I can't pay my fare and I don't have another card to use

Resolved! **URGENT ACTION NEEDED* - VICTIM OF FRAUD

**URGENT ACTION NEEDED** - VICTIM OF FRAUD Dear O2, I have been a victim of fraud on my O2 account. On Sunday 2nd July 2023, I received a call from an unknown number asking if had recently placed an order for an iPhone 14 Pro Max on a 3-year contract...

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