Solved: Phone not working

JakeBrooks · ‎08-10-2020

Hello,

I have an issue with my phone, network related. So apparenlty there are no network issues, but I cannot send standard texts, the phone calling is not working, I cannot receive texts, I cannot receive calls, I cannot get hold of anyone at o2, the data has stopped working, my contract ends on October 30th, but I can use the wifi, everything works fine with that, so the phone itself is fine, just all of the o2 services.

Please help!

JakeBrooks · ‎08-10-2020

Ah, it's all sorted now. I tried everything except for the basic rule of tech. Try switching it off and back on again!

View solution in original post

MI5 · ‎08-10-2020

@JakeBrooks

You need to try your sim in another phone to see if it has failed, or pop into any O2 store for a free replacement.

You should also check that your bills have been paid etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JakeBrooks · ‎08-10-2020

Ah, it's all sorted now. I tried everything except for the basic rule of tech. Try switching it off and back on again!

MI5 · ‎08-10-2020

LOL, always a good start point

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Phone not working

Nighthawk M6 SIM/account issue

present bill view call history

Missing order

How to escalate an issue relating to fraud?

Want to cancel but I don't have access to the phon...