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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! age restriction

I want to take age restriction of my phone

Resolved! Disney+ 6 months free

I have recently upgraded my phone. With my previous tariff I had Disney+ as a bolt on from o2 with the £2 saving. When upgraded I was eligible for the 6 months free, however, I am now unable to access Disney+ at all as the redemption code I received ...

Resolved! I can't download my bill

I can't download my bill from the O2 website, I get an error 404 message. Who can I contact to get this fixed asap?I can't get through to speak to anyone on 202 and I can't find any other support numbers where you can actually speak to somebody, as I...

O2 app issue - something went wrong message when trying to look at data usage etc

I’ve been having an issue with the My O2 app that when I open, I get a ‘something went wrong’ message scrolling along the top and can not see my data usage, minutes etc information. Been going on for several weeks. When I log in Online, all info is t...

Resolved! How do I change my telephone number?

I would like to change my telephone number so an ex can't harass me.

Resolved! Ordered a new iPad - new customer - not heard anything?

Hi, I ordered a new ipad and applied for it - I think the credit check has went through as I have received my CCA and all info etc and the deposit has been taken from my account. However I can't look at My O2 yet as it's showing as though the account...

Wrong email

I’ve just realised I’ve put .org.uk instead of .com at the end of my email when I tried to buy something. What should I do?

Resolved! Tariff question

Hello, I wanted to ask, if I top up now, will it consume my balance directly for tarif? I am only interested for the data internet, nothing else, and last time had issues I add 10£ and it went directly to 0£ because of tarrif. Should I worry now or I...

Resolved! Sim not provisioned

I've tried put a new sim in my new IPad and it says sim not provisioned, I have been trying to do everything but it still doesn't work, why is this ? do I need to come in for help with this? I cannot make a call due to my deaf ears. thanks laura

Resolved! Galaxy buds live

I pre ordered and got my new Samsung galaxy note 20 ultra. How do I claim my free galaxy buds live?

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