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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

MyO2 is showing old phone as my device

MyO2 is still showing my old phone as the device. Number has been switched to new phone and I am getting emails relating to new phone, and MyO2 has correct details with regard to order, payment etc for new phone. I don't think I can change this?

£5 free credit for registering on my o2

Where is my £5 free credit for registering on the my o2 app?

Puc code .. can’t receive texts or phone calls

Help! I gave 02 puc code Tuesday afternoon, new phone still won’t accept calls or texts & old sim has no service ? Tried customer services 3 times today all promised me it would be fixed by this evening ! But still can’t receive calls & texts . I nee...

Resolved! Disney Plus 6 months free

I bought a sim with disney plus for 6 months free recently. I read that to claim it i go into the my o2 app and extras and then add it on. When i look at the disney plus extra it says add for 5.99 a month - how do i access it for free?

Downloading PDF bill from MyO2 broken for > 24 hours

Continually getting error of this form:404 Not FoundCode: NoSuchKeyMessage: The specified key does not exist.Key: cgi-bin/o2uk/jsp/myaccount/MyBill2.jspRequestId: 28081B86965AB0C6HostId: OmE73Boa3KHGjOuz+uImvGV0Cd+yrTHpggFBoshs+aiakBoGf8biU40wjBbrySQ...

Data Bolt Ons

Just wanted to share my unfortunate customer experience in the hope that the issue may be addressed.I ran out of data so I went to MyO2 App and changed tariff for a higher data allowance. I immediately realized after that the change will only take pl...

Changing billing adress

Hi. How can I change my billing adress? I am trying to do this by following the steps showed on the website but it is not working. Even I followed every step, it is not possible to change the actual adress.

O2 open

Hi. How do I enable my wife to apply for the O2 open air plan discount as she wants to apply for a O2 phone

Resolved! Question about upgrade

Hi, I want to upgrade to the IPhone 11 via the O2 app. I still have 4 months left on my current contract, and when I chose my plan for the iPhone 11, it came up with “my device plan”, saying “Left to pay on existing contract, this includes a 100% dis...

Tarrif

Why can't I change my tariff to pay as you go ? I am stuck on the £10 big data bundle and I can only change it to the other bundles... ?

O2

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