My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 6967 Views
  • 1 replies
  • 1 kudos

Resolved! app

just signed into my o2 app and i don't see any options to check my data usageonly see 2 options one is manage my o2 wifi and other is find a hotspotplease help me access my account information?

b4u2 by Level 8: Talented
  • 2322 Views
  • 8 replies
  • 0 kudos

Why does o2 say I've just used all my data?

Why does it say on my o2 app that I've used over 12gb out of my 15gb data allowance with 15 days to go and I've only used it a bit for Instagram Facebook etc. Yet my samsung s9 says I've only used under 3gb of data and they both renew settings on the...

Datausage by Level 1: Joiner
  • 5285 Views
  • 5 replies
  • 0 kudos

Resolved! Can't change my details in MyO2 as it sends sms to not one of my numbers

I want to update my contact details in MyO2 and I click on my name and up pops a box saying enter the code we have just sent to xxxxxxxx However xxxxxxxx is not any one of my O2 numbers. What is it doing ? My account has my numbers correctly for my p...

AndyT8 by Level 1: Joiner
  • 3423 Views
  • 15 replies
  • 0 kudos

Resolved! Unauthorised charges

Does anyone know how I can avoid unauthorsied billing to my wifi hotspot which I use for a holiday cottage rental property? Recently I have been billed by a premium rate text back service which we think was activated by someone inadvertently clicking...

RH by Level 1: Joiner
  • 903 Views
  • 2 replies
  • 0 kudos

My Deposit and Refund

Hi. My name is Simon, maybe this community can help me!?on the 6th of July 2018, I orderd through the 02 website a Huawei P20 Pro with a pay monthly sim, plus a USB-C Belkin Cable and Belkin battery pack.I was told I had to put a Deposit of £450 towa...

Simon by Level 1: Joiner
  • 2418 Views
  • 7 replies
  • 0 kudos

Resolved! 0800 numbers

Hi im on sim only and wondered if i get charged if i ring 0800 numbers

Resolved! Barring options

The live chat service at O2 can put various bars on an account, eg outgoing clls, ingoing, class 9, GPRS etc. I am wanting a complete list of all the bars that can be put on an account.

David160 by Level 1: Joiner
  • 5570 Views
  • 1 replies
  • 0 kudos

Resolved! Missed calls

I find that quite often I cannot answer my phone quickly, and it shows up as a missed call or else the caller leaves a voicemail message. Is there any way or extending the time before this happens to a call?

danco by Level 3: Thinker
  • 1062 Views
  • 3 replies
  • 0 kudos

Touch ID

I have a iPad and iphone8. However, I cannot get the touch ID to work very well on either. It works for a couple of times then reverts back to the PIN. I have deleted and reinstalled the app on both the iPhone and iPad several times, but each time, a...

Furzul by Level 1: Joiner
  • 3180 Views
  • 30 replies
  • 0 kudos

Resolved! emails from O2

I have just joined O2 (transfer from TalkTalk), and put in the SIM an hour or so ago. Most tings seem to be going well. However, O2 asks me to verify my email address (which happens to be a university address ending in ac.uk) and says it has sent me ...

danco by Level 3: Thinker
  • 4824 Views
  • 10 replies
  • 0 kudos