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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Claiming free gift

I cant find my invoice number to claim my free gift online, any help is appreciated

Changing email

Want to change my email address

Number barred for no reason?!

Help! Had a text off O2 saying "O2: You have previously received a text advising that you have been sending a significantly high number of texts which is against our terms and conditions. Additional information is available from our website https://w...

Resolved! How can I cancel my contract?

There's really no clear indication of where and how to cancel my contract with 02.

Resolved! Trouble tracking and finding my order :/

I've ordered a new phone Monday for it to be delivered today (Wednesday 08.07.2020) but I can't find my order in my recent orders? I only have a reference number?? is it because I didn't have an account before ??

Order Delivery Address

I placed an order and just now got confirmation that its been dispatched. Its given me a code but not a courier name. I was also told I could change my delivery address (due to covid stuff) if i contact the courier but A) I dont know what courier it ...

Disney+

How do I change my password for Disney+ and email as I can’t log in on my laptop since the email is not mine as I have the 6month free trial through o2?

Disney + not subscribed

I added the six months of free Disney + when I started my new contract a couple of months ago.As recently as last week I was using it. Now when I use the app on my TV or phone is says I’m not subscribed and need to renew.Any support on their site say...

MyO2 is showing old phone as my device

MyO2 is still showing my old phone as the device. Number has been switched to new phone and I am getting emails relating to new phone, and MyO2 has correct details with regard to order, payment etc for new phone. I don't think I can change this?

£5 free credit for registering on my o2

Where is my £5 free credit for registering on the my o2 app?

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