Sim not provisioned

[LauraB94]

I've tried put a new sim in my new IPad and it says sim not provisioned, I have been trying to do everything but it still doesn't work, why is this ? 

do I need to come in for help with this? I cannot make a call due to my deaf ears. 

thanks

laura

[MI5 · Accepted solution]

@LauraB94 

Popping into your local o2 store would probably be the best way for you.

[LauraB94]

Lovely, thank you

[MI5]

You're welcome

[Marjo]

Hi @LauraB94 , hope you managed to get everything sorted at the store.

Just in case you're interested, for further communication with customer service, we have a service called Access for You. This might be useful to you if you struggle to hear on the phone, we can make sure our contact with you is tailored accordingly for future communications, e.g. by offering an alternate contact method. You can read more about Access for You here, and if you'd like to register, let me know, I can help get the process started for you.