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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8601 Views
  • 1 replies
  • 1 kudos

Resolved! Trouble tracking and finding my order :/

I've ordered a new phone Monday for it to be delivered today (Wednesday 08.07.2020) but I can't find my order in my recent orders? I only have a reference number?? is it because I didn't have an account before ??

Order Delivery Address

I placed an order and just now got confirmation that its been dispatched. Its given me a code but not a courier name. I was also told I could change my delivery address (due to covid stuff) if i contact the courier but A) I dont know what courier it ...

Disney+

How do I change my password for Disney+ and email as I can’t log in on my laptop since the email is not mine as I have the 6month free trial through o2?

Amy13 by • Level 1: Joiner
  • 777 Views
  • 5 replies
  • 0 kudos

Disney + not subscribed

I added the six months of free Disney + when I started my new contract a couple of months ago.As recently as last week I was using it. Now when I use the app on my TV or phone is says I’m not subscribed and need to renew.Any support on their site say...

JonathanG by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

MyO2 is showing old phone as my device

MyO2 is still showing my old phone as the device. Number has been switched to new phone and I am getting emails relating to new phone, and MyO2 has correct details with regard to order, payment etc for new phone. I don't think I can change this?

Flaneuse by • Level 1: Joiner
  • 1458 Views
  • 6 replies
  • 0 kudos

Puc code .. can’t receive texts or phone calls

Help! I gave 02 puc code Tuesday afternoon, new phone still won’t accept calls or texts & old sim has no service ? Tried customer services 3 times today all promised me it would be fixed by this evening ! But still can’t receive calls & texts . I nee...

Resolved! Disney Plus 6 months free

I bought a sim with disney plus for 6 months free recently. I read that to claim it i go into the my o2 app and extras and then add it on. When i look at the disney plus extra it says add for 5.99 a month - how do i access it for free?

Mike72 by • Level 1: Joiner
  • 616 Views
  • 3 replies
  • 0 kudos

Downloading PDF bill from MyO2 broken for > 24 hours

Continually getting error of this form:404 Not FoundCode: NoSuchKeyMessage: The specified key does not exist.Key: cgi-bin/o2uk/jsp/myaccount/MyBill2.jspRequestId: 28081B86965AB0C6HostId: OmE73Boa3KHGjOuz+uImvGV0Cd+yrTHpggFBoshs+aiakBoGf8biU40wjBbrySQ...

moprow by • Level 1: Joiner
  • 544 Views
  • 2 replies
  • 0 kudos

Data Bolt Ons

Just wanted to share my unfortunate customer experience in the hope that the issue may be addressed.I ran out of data so I went to MyO2 App and changed tariff for a higher data allowance. I immediately realized after that the change will only take pl...

AlexV by • Level 1: Joiner
  • 547 Views
  • 2 replies
  • 0 kudos
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