Outstanding bill

[WORTHYDOWN]

I’ve been receiving emails about paying an outstanding bill of £18.94.
I have cancelled on direct debit a similar figure. I believe it’s monthly data. Contract expires in Dec I believe. I’ve just cancelled it because I can’t afford to be paying for this.
But I’m still receiving the emails to pay the bill which has increased to £41.38.
I was also having problems getting into my 02 account but I’m finally in but there’s nothing in there about this bill.

[madasaf1sh]

@WORTHYDOWN

Mobile contracts dont expire they move to a rolling monthly contract.

Have you contacted o2 to cancel your account, as if not you are liable to pay for the outstanding amout, and o2 will chase this and will pass this to a Debt Collector and charges will increase.

I would contact o2 on the details below:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[Cleoriff]

@WORTHYDOWN 

If you owe money, cancelling your direct debit before speaking to O2 will ruin your credit rating.

You need to contact O2 asap using any number in this guide Guide: Coronavirus Community Help and Support 

[WORTHYDOWN]

But the question is why is it not showing up on my 02 account, this outstanding bill?

[WORTHYDOWN]

I’m receiving emails to pay my outstanding bill and to click on the link to get to my 02 account, so I’ve managed to get in but why is there nothing on there about this particular bill?
I will go to an 02 shop when they’re back open on the 2 Dec (been told that you’ll be open again from that date) and will get it sorted there, pay the outstanding and cancel.

[WORTHYDOWN]

But I will call 0344 809 0202 first to see if I can get sorted this way

[Bambino]

@WORTHYDOWN I will tag the O2 online account advisors who will be on first thing tomorrow to see if they can look into this for you. @O2Lisa or @O2Elliott can you please help?

[O2Lisa]

Morning, thanks for the tag @Bambino 

I'll private message you now @WORTHYDOWN and I can look in to this for you