cancel
Showing results for 
Search instead for 
Did you mean: 

Outstanding bill

WORTHYDOWN
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’ve been receiving emails about paying an outstanding bill of £18.94.
I have cancelled on direct debit a similar figure. I believe it’s monthly data. Contract expires in Dec I believe. I’ve just cancelled it because I can’t afford to be paying for this.
But I’m still receiving the emails to pay the bill which has increased to £41.38.
I was also having problems getting into my 02 account but I’m finally in but there’s nothing in there about this bill.
Message 1 of 8
1,448 Views
7 REPLIES 7

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@WORTHYDOWN

Mobile contracts dont expire they move to a rolling monthly contract.

Have you contacted o2 to cancel your account, as if not you are liable to pay for the outstanding amout, and o2 will chase this and will pass this to a Debt Collector and charges will increase.

I would contact o2 on the details below:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 8
1,443 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@WORTHYDOWN 

If you owe money, cancelling your direct debit before speaking to O2 will ruin your credit rating.

You need to contact O2 asap using any number in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 8
1,440 Views

WORTHYDOWN
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
But the question is why is it not showing up on my 02 account, this outstanding bill?
Message 4 of 8
1,399 Views

WORTHYDOWN
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’m receiving emails to pay my outstanding bill and to click on the link to get to my 02 account, so I’ve managed to get in but why is there nothing on there about this particular bill?
I will go to an 02 shop when they’re back open on the 2 Dec (been told that you’ll be open again from that date) and will get it sorted there, pay the outstanding and cancel.
Message 5 of 8
1,398 Views

WORTHYDOWN
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
But I will call 0344 809 0202 first to see if I can get sorted this way
Message 6 of 8
1,394 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@WORTHYDOWN I will tag the O2 online account advisors who will be on first thing tomorrow to see if they can look into this for you. @O2Lisa or @O2Elliott can you please help?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 7 of 8
1,390 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Morning, thanks for the tag @Bambino 

I'll private message you now @WORTHYDOWN and I can look in to this for yousmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 8 of 8
1,350 Views