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O2 Accessory order

Isti
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Hi, I have a similar problem to this thread: https://community.o2.co.uk/t5/Other-Products-and-Services/Cancel-accessory-order/m-p/1128036#M30775 

 

I ordered an apple pencil Gen 1, and it said it would take up to 3 weeks to collect from store (delayed). I made the order, and the next day later, was told it was out of stock, and they would text me when they have an updated delivery date.

 

I went on the apple pencil gen 1 page again, and it says ready to collect in 2-3 days

 

Despite this, there has been no update on my order. I cannot track the order as it's an accessory, so not sure what to do. I don't want to cancel the order, rather go through with it but I'm not sure if my order has gone through properly, since there has been no updates.

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MI5
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@Isti 

Any numbers in this guide Guide: Coronavirus Community Help and Support 

or 03448090202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@Isti 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Isti
Level 1: Joiner
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Thanks for the help. As I am a non-O2 customer, is there another number I could use?

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MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Isti 

Any numbers in this guide Guide: Coronavirus Community Help and Support 

or 03448090202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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