O2 Accessory order

[Isti]

Hi, I have a similar problem to this thread: https://community.o2.co.uk/t5/Other-Products-and-Services/Cancel-accessory-order/m-p/1128036#M30775 

I ordered an apple pencil Gen 1, and it said it would take up to 3 weeks to collect from store (delayed). I made the order, and the next day later, was told it was out of stock, and they would text me when they have an updated delivery date.

I went on the apple pencil gen 1 page again, and it says ready to collect in 2-3 days

Despite this, there has been no update on my order. I cannot track the order as it's an accessory, so not sure what to do. I don't want to cancel the order, rather go through with it but I'm not sure if my order has gone through properly, since there has been no updates.

[MI5]

@Isti 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Isti]

Thanks for the help. As I am a non-O2 customer, is there another number I could use?

[MI5 · Accepted solution]

@Isti 

Any numbers in this guide Guide: Coronavirus Community Help and Support 

or 03448090202