My O2 basket and sign in issues

[sparkymarcopolo]

So I've been away from o2 for a couple of years and trying to purchase a new o2 SIM and return

When I goto the o2 homepage I can sign in under the personal section fine

When I selected my o2, I changed my password and then logged in but then the next time it doesn't let me login.

When I add to basket it then changes the name and birth date to my eldest daughter and I cannot change anything..she's never had an account with o2

Anyone know what is going on?

Customer service were as useful as it ever was!

[Cleoriff]

@sparkymarcopolo 

I'll ask one of our account advisors @O2Lisa if she is able to help.

[sparkymarcopolo]

So I tried registering and it found an email account (my email) associated to the number so I reset the password again...this time it asked for my mothers maiden name...

Logged in...but when I select myO2...doesn't recognised me

[Cleoriff]

@sparkymarcopolo 

I've tagged @O2Lisa  one of our account advisors. She will be in contact with you soon.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff 

I'll message you privately @sparkymarcopolo and look in to this for you.

[sparkymarcopolo]

Thanks Lisa...it's very bizarre.

Just tried it on the app too...wouldn't let me login so ran same process and then let me login

[Cleoriff]

@sparkymarcopolo  Look out for a private message from @O2Lisa . You will see this on the top right corner of the page. It will  look like this

You need to answer it via the private message route.

[sparkymarcopolo]

Already am but seems like you have issues with your MyO2...one minute I can login which shows my details...the next minute I cannot.