My O2 basket and sign in issues
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on 19-07-2021 08:53
So I've been away from o2 for a couple of years and trying to purchase a new o2 SIM and return
When I goto the o2 homepage I can sign in under the personal section fine
When I selected my o2, I changed my password and then logged in but then the next time it doesn't let me login.
When I add to basket it then changes the name and birth date to my eldest daughter and I cannot change anything..she's never had an account with o2
Anyone know what is going on?
Customer service were as useful as it ever was!
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on 19-07-2021 08:57
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on 19-07-2021 09:03
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on 19-07-2021 09:03
So I tried registering and it found an email account (my email) associated to the number so I reset the password again...this time it asked for my mothers maiden name...
Logged in...but when I select myO2...doesn't recognised me
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on 19-07-2021 09:05
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on 19-07-2021 09:05
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on 19-07-2021 09:19
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on 19-07-2021 09:19
Morning all, thanks for the tag @Cleoriff
I'll message you privately @sparkymarcopolo and look in to this for you.
Any messages sent outside these time will be responded to on my return.
Thanks
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on 19-07-2021 09:22
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on 19-07-2021 09:22
Thanks Lisa...it's very bizarre.
Just tried it on the app too...wouldn't let me login so ran same process and then let me login
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on 19-07-2021 10:00
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on 19-07-2021 10:00
@sparkymarcopolo Look out for a private message from @O2Lisa . You will see this on the top right corner of the page. It will look like this
You need to answer it via the private message route.
Veritas Numquam Perit
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on 19-07-2021 10:06
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on 19-07-2021 10:06
Already am but seems like you have issues with your MyO2...one minute I can login which shows my details...the next minute I cannot.