Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Speaking to a real person

Does anyone know a phone number to speak to a real person? I can't log into the App or My O2 online as they are STILL (after 2 years) sending the authorisation code to the original number of the phone, not the number that was immediately ported to it...

Resolved! I am trying to pay off my device balance but can’t get through to anyone

I am trying to pay off my device balance but can’t get through to anyoneCan someone please take my payment!!!

Resolved! updates

A recent update has changed the size of everything on my phone. icons are too small, camera will not work properly any more and I can no longer send photos in facebook messenger. all very annoying . Can I "undo" an update please?

Resolved! Renew my account

How to renew my contract? Do i need to go to O2 shop again?

Resolved! O2 Devise

Hello everyone, I've been told that I would receive my new mobile today until 10pm. I haven't received anything so far. Please could anyone tell me what has happened? Thank you

Resolved! voice mail

Please can anyone tell me how to set the answer machine sevice???

Resolved! Fraud calls

Hey i haven just recieved a phone call from someone claiming they work for 02 saying that my number has been selected for an upgrade that is completely free and 30% off all bills. it was on an unknown number and I got told to give them a 6 didget sec...

Resolved! MyO2 isn’t working

I’ve created an account and everytime i try to sign in, it says it may take 48 hours to activate. it’s been more than 2 days now and i still cant access it

Resolved! Leave O2

Dear all, How can I leave O2 ? I have a "sorry you're leaving" page directing me to a contact page directing me back to the "sorry you're leaving" page, but nothing to explain how to end the contract on my O2 or a phone number, could anyone help ? Th...

Resolved! cant login

i ordered a phone on contract on wednesday but it says i have no account on my o2 app and on the website it says i have no orders does anyone know what i can do about this?

O2

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