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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

O2 Extras

I am a recent customer on a 10GB data, unlimited calls and texts deal. When I signed up it stated on the page Disney + on is for six months or if you are not ready to pick now you can select later in the My O2 app. As I was in a rush I did not choose...

Resolved! Paid money upfront

Hello,I paid for the upfront cost for a new contract but it was out of stock. Will I get a refund for the upfront cost? Or won’t I get a refund?

Resolved! Returning two items

So I recently ordered a new iPhone but I've ordered the wrong one. Was meant to order the the normal iPhone 12 but ordered the mini instead. I've also ordered a new Apple Watch because of the deal. But connected it to the number that will be on the i...

Resolved! Pay my Airtime bill

My services have been restricted, I’m trying to pay my airtime bill but I cannot call out on my line so unable to contact O2 directly. Tried talking to an agent online but advisors are not available. How can I pay my bill so I can have restrictions o...

Resolved! Add accounts to my o2

How do I add all my accounts/contracts to My o2 App?

Resolved! Sim Swap

Hey, my beloved phone has given up the ghost (the screen stopped working) and I've ordered a new one - not from O2. I'll need a smaller SIM card for it and I'm trying to do a swap, but every time I put my SIM's serial number into the O2 website it te...

Resolved! Big Bundle problwm

I changed my big bundle from £10 to £5 then I topped up £10 and O2 took £10 from my balance, then 20 minutes later say that I don’t have enough Balance for the £5 big bundle. I’ve tried a lot of thing but they are not working, it gives me 4G signal b...

ID theft

I have had my ID stolen and someone pretending to be me have been allowed by O2 to obtain aphone or SIM without having their ID properly verified, how do I know this because it wasn't me. O2 now regularly hassle me for money via a debt recovery agenc...

Resolved! Remove the works bolt on

Hi, last month I brought 'the works bolt on'. And trying to remove it from the account. Iv tryed the remove option online through Web browser and the o2 app. And it comes up with a error 'cannot remove please try again later'. I have received a messa...

Resolved! Data allowance

my monthly bill has come in and I checked the allowance but this month there is none I'm supposed to have 12gig?

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