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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can't get through

Ive paid my bill but still haven't had service returned to my phone ive been on hold for 30 minutes then it hung up

Resolved! 02825022879 is this o2?

Been getting calls from this number. Is it o2? They claim to be but I'm suspicious I just said I'm too busy. Should I block the number

Resolved! Unknown Number

I have a number & I'm having trouble because I don't know if it's O2 or not, the number is: 08009524854

Resolved! I have changed my device so how do I change these details on my account

I have bought a new phone but can't change the details on my 02 account Admin Edit: Removed bug additions from title

Resolved! Topped up £10 and it got deducted and replaced with a £10 recurring big bundle?

I needed to get hold of someone the other day but I don’t have a data plan. So I topped up my phone to £10 credit like usual, only to be greeted 10 hours later that the £10 had been deducted from my account and instead had been signed up to a recurri...

Resolved! Phone tracking

Hi I sent my phone to O2 to be repaired. I was given a tracking ID. Where on O2 do I put in my tracking ID? So confused.

Resolved! Details Usage of sim card

Hi,How can I see my usage (details of phone numbers, time, duration, time and phone numbers of sending messages ) in O2 account?

Resolved! O2 SIM Swap

Hi, I ordered iPhone 12 Max Pro which switched my network from 4G to 5G. Before I received the device my 4G service was already deactivated.Today I received 5G SIM and handset, but I am unable to swap my number or even the SIM is not getting activate...

Resolved! Contract

Hi i want finish my contract, i dont want eny morę PayU konthly, but i want still keep my numer. But pay and go. I Wat top up wiem i want and need.

Resolved! Upgrade

Hi there! I'm thinking of upgrading my iPad and was wondering if I can use the same sim in my phone?

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