Mobile app difficultys

[Lee40]

Hello,

Me and my mother (account holder) have our phones in the same account. We have recently found it hard to access the O2 account to pay our bills. Luckily we can through the website using my mums phone but I’m unable to using mine. My bill is my own and no my mums but at the time I got the phone the account needed to be put under my mums name. I can not access the account on the mobile app or the website. I use the correct email and password, I’m then asked for a security code, once entered it then fails every time. Is there a contact number I could use to resolve this issue.

[MI5]

@Lee40 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

If you set up a direct debit it will be paid automatically.

Guide: How to Pay Your Bill (Airtime & Device Plans)