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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Fraud on my account - O2 useless.

Hi, At around Christmas, someone took out three O2 accounts in my name + address. As soon as I became aware of this (early January) I informed O2 who said they would investigate. Over the last there months I have received a succession of increasingly...

Resolved! Disney and Vat

I am being charged £6.66 for Disney but I am having to pay VAT of over £5 per month. How is this a saving? Or am I doing something wrong?

Resolved! Consolidate multiple family accounts

Hi,Me and my family have been transferred from Virgin to O2I am the named account holder for all 5 accounts and actually pay the bills too.With Virgin I could manage all my accounts under the Virgin app, but there doesn’t seem any provision to do thi...

Resolved! Warranty faulty phone

Hello does my iphone 12 mini purchased in Nov 21 have a 3 year warranty? The phone is drastically loosing battery charge through out the day and freezing or is very jerky. It also gets very hot.I have followed every suggestion to correct this from re...

Cannot make an international call. Can someone explain why?

I have the International bolt-on.I am trying to call a freinfd in Iceland.I have reached him in the past without an issue. ?

Resolved! Change of name

Pleasecan you change my name to MRS Angela O'Sullivan Smith

Resolved! missed payment

i have a phone changed from virgin to o2 which has shut down completely with no replacement sim card, the number is [Removed], also I have a new contact appeared on my credit file with o2 with a missed payment? i have not got a new contact I want to ...

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Bill date

Resolved! leaving 02 and accessing final bill

HElp, i'm hitting a brick wall, swapped my 02 sim on 23.6.23 to an EE one. Never used the old sim after that date and now 02 are telling me there are 4 premium rate texts on there and they cant tell me when they were sent and I cant access a bill onl...

Resolved! Alleged order

I have received an email from o2 saying I have ordered sim for a mobile no. Ending in 7059, yesterday 9 July 2023. At best this is an error and I want it to be cancelled, as I did not make this order. I have only two mobiles registered with you, name...

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