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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Request

Hiya I’ve got £10 on my account and I didn’t mean to send it can I have it back please

My O2 login

I've recently been unable to login the My O2 app on my phone. When I login on the website my phone contract does not appear

Tariff data plan mistake

Hello, I noticed that I purchased a 50GB data plan Tariff instead of a 25GB one. My bank account was charged correctly, but the plan displayed is incorrect.

Resolved! Recent Charges

HelloIs there still a way to view recent charges on my o2 before a bill is issued?thanksSuzanne

Bill too high

Why is my bill so high

Resolved! (REMOVED) Cancel Contract

HOW DO I CANCEL MY CONTRACT FOR THE ABOVE NUMBER ??

Resolved! I noticed my plan had renewed without my permission

My plan has automatically renewed without my permission

My O2 number registered to unknown email address

Hi My mobile number was with Virgin and they automatically transferred to O2 sometime last year. Now, I tried to register my number to O2 by registering my own email and linking to my mobile. However, O2 gave me a warning that my number had been conn...

Resolved! Mobile data not working after unblocking phone and getting new sim

Hi hi.I lost my phone,then blocked it and sim.My phone got handed in so I got new SIM card sent,then went to unblock my phone ,said it would be 24hours,it's now been 72.I've tried restarting it and airplane mode with no luck.Signal shows but there is...

Numbers dissapeared from MyO2

After a tortuous call with help-desk - I thought I would post here. Since the "new billing system" both my O2 pay monthly numbers have vanished from MyO2 account. I get the billing emails but nothing more. All I can see are my two Pay as you Go's. It...

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