Re: Mck infreeze code

FionaC1 · ‎23-04-2021

I am trying to switch providers but didn't know my phone was locked. I was putting in the PAC code instead of the PUK code so it is now locked after 3 attempts. I now need an MCK code but customer services have never heard of it and keep sending me to Samsung. They insist its 02 who need to give me MCK and I am now without a phone since 6th April. I have disabilities and this is very stressful. Can someone please get me the MCK code

jonsie · ‎23-04-2021

I'll ask admin to assist you

@Martin-O2 @LukasB @TheresaV ?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

FionaC1 · ‎23-04-2021

Thank you

TheresaV · ‎23-04-2021

Thanks for the tag @jonsie

I will message you privately @FionaC1 as I need some further information to request your code

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FionaC1 · ‎23-04-2021

You should have the email now. Thanks

FionaC1 · ‎26-04-2021

I have received an email asking if this is resolved but have not had any notification of the code yet presumably because it was the weekend.

MI5 · ‎26-04-2021

@FionaC1

It isn't instant unfortunately.

@TheresaV will need to request the code from Samsung and wait for a reply from them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎26-04-2021

Hi @FionaC1 I have responded to your message! Your code has been requested but as @MI5 said this might take up to a few weeks as we will have to wait for the manufacturer to supply us with it.

However, I will be in touch as soon as I have news!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

FionaC1 · ‎27-04-2021

Nothing is ever simple. 🙄

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