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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8195 Views
  • 1 replies
  • 1 kudos

Resolved! Fraud

Received a text message from the number 07958002898.Acting as they are O2 and wanting a payment because it was late, the absolute cheek of it at this current time.

Need my mobile broadband number

Had my phone ages. Obviously don’t have the old packaging anymore. Need the mobile broadband number. Can’t call anymore due to lockdown. Says I can find the number in my O2 bill but this is untrue - I have looked hard. Really getting on my nerves now...

MattJelf by Level 1: Joiner
  • 8246 Views
  • 17 replies
  • 0 kudos

Resolved! Family

Is there discounts on purchasing a phone and airtime for a family member

Adie by Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

Resolved! when i send a text message to one number the replies come from another number

My husband recently gota new phone and asked O2 to transfer his old number to it. When I send him a text he receives it but his replies come to me in a different thread and from a different number. Can anyone explain why this is happening and is ther...

PaulineMW by Level 1: Joiner
  • 3677 Views
  • 4 replies
  • 0 kudos

Accessorie missing

Hi I received my new phone SE2020 however there is no charger no headphones

Maciej by Level 1: Joiner
  • 522 Views
  • 2 replies
  • 0 kudos

My O2 App not loading

Hey all, Got my O2 SIM Card today and my number transferred over - all went smoothly. Before the number transfer and me getting the SIM, the app worked fine. Now, whenever I open it I get this: For a while now. I tweeted them but the response time th...

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AlbertJ by Level 1: Joiner
  • 2442 Views
  • 7 replies
  • 0 kudos

Resolved! Trade-in

Hello. I make a contract with o2 8 mounths ago for Iphone 11 pro max 256 GB and i see this mounth is gonna appear a new Iphone 12 pro max,and i want to ask if is possible to swap for this new phone,to give my old phone for the new one

MM5 by Level 1: Joiner
  • 539 Views
  • 1 replies
  • 0 kudos

Teacher Discount

Hello, I am a teacher at a primary school and I was wondering if this allows me to access the o2 refresh discount? I am looking to upgrade very soon but would like to know this first. Thank you!

Imo by Level 1: Joiner
  • 28765 Views
  • 2 replies
  • 1 kudos

Resolved! How do i speak to a human being?

I pay for thee mobile phones but onlyt two show on myO2. How do I link the other to my account?

BobP1 by Level 1: Joiner
  • 815 Views
  • 2 replies
  • 0 kudos

Resolved! Online account difficulties

Hi, when signing into my account online it says no products associated with my account. Has this happened to anyone before?Many thanksEmma

Emma37 by Level 1: Joiner
  • 570 Views
  • 3 replies
  • 0 kudos