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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! 2 O2 Contracts but can only see 1 in My O2 account

I have 2 contracts with O2, one is my sons other is mine. However in my O2 account only my sons appears and I cannot see how I can add my phone contract in. I tried adding another product but it requests a different email - I havent set up another em...

Resolved! Billing

HiI left o2 some 3 weeks ago,I've just received a bill covering next month,I signed into my o2 app and it says I have no products or services,why am I receiving a bill then and to add insult it says I will be charged an overdue bill charge

Phone calls

I have a Samsung phone and cannot make outgoing calls or take incoming calls. When I tried to phone my phone from another phone, the message said my phone was switched off. It was not. All other systems are fine. It is a Samsung galaxy A5.Thanks,Glen...

Resolved! charged for a premium number text I never sent

How do I stop this from happening again. I am being charged by O2 for a text I never sent to a premium number.

Proof of purchase

I need to make an insurance claim through my bank account and require a proof of purchase for my phone. Thanks

Resolved! Remove bolt on

I bought a bolt on last month and now it’s carrying on this month. I didn’t realise it was a continuous thing, I was under the impression it was a one off purchase , I do not want to be charged again for this, what do I do?

Resolved! Call and text logs

How do I check my call and text logs on my O2?

Mobile phones

Hi. I'm looking to get 2 phones as my kids need them also it will make a good Christmas present. Is there anything you can offer me? Pre paid. Don't want a contract as of yet. Please let me know. Thanks

free Disney+

I am trying to activate my free 6 months of Disney+ but both the app and the website will not let me. It keeps saying Oops. Sorry, we weren't able to add your extra. Please try again

Travel to Europe

Good morningI already have a contract with O2 in UK and will be travelling to Madeira Island over Christmas and New Year. Would it be better value for me to purchase an additional local SIM (hopefully I would be able to keep the same mobile number) f...

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