My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8564 Views
  • 1 replies
  • 1 kudos

Resolved! Unable to add new payment card

I'm trying to add a payment card. After selecting my address I get a message 'Loading Information' and a circling clock but nothing else.

DPL1954 by Level 1: Joiner
  • 668 Views
  • 1 replies
  • 0 kudos

Resolved! 18gb data son for £10

Hi I am very frustrated at moment as I ordered a 02 sim card off you guys an if I top up £10 i get 18gb data big bundle,I have topped up £10 but only got given 6gb? I thought you were meant to x3 6gb making 18gb? Can you please help me resolve this p...

Resolved! Access to My O2 account over home wifi

I cannot access My O2 account over my home wifi on either my iPhone 11 or Mac. ( it times out with message” safari cannot open the page.... because safari cannot establish a secure connection to the server identity.o2.co.uk) The wifi seems to work fi...

Chris23 by Level 1: Joiner
  • 1277 Views
  • 5 replies
  • 0 kudos

Resolved! Can't sign in to my o2 as phone is broken

Hello, I've broken my phone and thus would like to get a new one as I have no insurance. I need to see how much there is left to pay of my contract and what my options are etc. The only problem being that to sign in to My O2 it wants my username and ...

Ollie1 by Level 1: Joiner
  • 1692 Views
  • 3 replies
  • 0 kudos

Pak Code

move a mobile number to O2

Alix7 by Level 1: Joiner
  • 667 Views
  • 4 replies
  • 0 kudos

Resolved! messages

hu , hello, 1 what is a three-digit I dial in order to retrieve saved messages2 how do I delete voice messages3 how do I save an archive voice messages, and how long do they remain archived . Old previous mobile phone provider called Three network. P...

Amazon prime

I have a free add on for Amazon prime for 3 months but it won't let me add it .

Jamie12 by Level 1: Joiner
  • 1306 Views
  • 9 replies
  • 0 kudos

New contract, old email account

Ordered a new phone the other day, i have an e-mail saying my bill is ready and I cant get onto my account to check it as I must have had an o2 account on this e-mail before, i have the username and password but i cant clear the security check as it ...

Parkerftw by Level 1: Joiner
  • 1019 Views
  • 6 replies
  • 0 kudos

Resolved! age blocked%20spotify

O2 has blocked many sites access via Mobile Data, but not by WiFi - any ideas how to access via Mobile Data? examples are: Spotify, Deezer, New York Times. but BBC is fine, and I can access all when not using Mobile Data. I have tried checking the Mo...

MyAccount by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! Request PAC without my o2 sim

Hi, I’m overseas, don’t have my o2 sim, and need to cancel my account.Is there a way to get a PAC without texting a request from my o2 sim?

Shiggins by Level 1: Joiner
  • 484 Views
  • 1 replies
  • 0 kudos