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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9624 Views
  • 1 replies
  • 1 kudos

Resolved! Disney+

I am a new customer to O2, I added my 6 months of Disney+ in the shop. I activated this as soon as I got home, and now a month later Disney is asking me to resubscribe. Can anyone help me with this as I should still have 5 months left.

Finnan by Level 1: Joiner
  • 1085 Views
  • 5 replies
  • 0 kudos

Scam text

Jusr received the following text, I assume it is a scam?02: Payment for your latest bill could not be processed by your bank. Please update your payment information via:

Ian001 by Level 1: Joiner
  • 682 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade NHS Discount

Hello, I'm due an upgrade of my phone and was given an NHS discount previously. Do the prices listed on My O2 account login include the NHS discount already? Kind RegardsMatt

mattWheal by Level 1: Joiner
  • 534 Views
  • 1 replies
  • 0 kudos

Resolved! Calling O2 from abroad

Can anybody advise me please:1. I am getting "wrong number" messages when calling 901. Is there another number to use from abroad?2. Can I talk to a human being and if so what number do I use from abroad?Many thanks!George.

K-21 by Level 1: Joiner
  • 1362 Views
  • 2 replies
  • 0 kudos

Resolved! WiFi Calling doesn’t show in my settings - IPhone 7 Plus

Hello, so I switched from Vodafone to o2 and noticed I don’t have service at my house.I tried to connect to my dad’s boostbox but I failed, as I had to make many calls and it seemed to get me nowhere.So I was going to settle with WiFi calling, howeve...

Ciaran3 by Level 1: Joiner
  • 645 Views
  • 1 replies
  • 0 kudos

Resolved! scam

i have st recieved a text i thik it might be scam.. or accont is at risk,to avoid service restrictions please confirm yor details on myo2-payment.comis this safe

geordieb by Level 1: Joiner
  • 413 Views
  • 1 replies
  • 0 kudos

Resolved! sim card locked?

Hi, I have not used my sim card for several months. Now I find that I am not able to use my sim card or sign in my o2 account. Can you check it for me?

Bengbeng by Level 1: Joiner
  • 747 Views
  • 2 replies
  • 0 kudos

Resolved! Account Balance

My £10 data Big Bundle just ended on 15th January 2021. And my balance is 0 now and I have no intention to top up as I will be in China for few months. I wonder if the current number can be kept for me given my balance is £0 . As I want to use this n...

None2 by Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

PAC code to move my number to o2

HiI filled in the online form to transfer my number over to o2 so I can keep it. I haven’t received a confirmation and can’t seem to get through to o2 over the phone. I don’t know when the transfer will happen or even if the request went though. Help...

Zara1 by Level 1: Joiner
  • 937 Views
  • 4 replies
  • 0 kudos

Resolved! Esim package

Can I order an esim package and keep my phone number, so I can use the number I already have in the esim?

Asahi by Level 1: Joiner
  • 682 Views
  • 3 replies
  • 0 kudos