My O2
Get help and support from the community related to My O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9784 Views
  • 1 replies
  • 1 kudos

Cannot access MyO2 on laptop or sign in to app

Hi, I am currently having trouble logging into my MyO2, I cant login to view my account on my laptop, tried different browsers, tried firewall and antivirus settings, tried restarting my router. I also cant login to the MyO2 app on my iphone. I can h...

StooC by Level 1: Joiner
  • 6453 Views
  • 10 replies
  • 0 kudos

Receiving SMS texts

Hi,I have a Samsung S8 that is operated through Giff Gaff. Had the phone since September 20 and I was previously with Tesco mobile on an older Samsung phone. My Wife and I have a joint Greek bank account but I am unable to receive SMS texts from the ...

Resolved! Extras

How do I cancel an extra ( Disney plus )

Help53 by Level 1: Joiner
  • 472 Views
  • 1 replies
  • 0 kudos

Resolved! Forgotten password

My son has forgotten his password and security answer for his my O2 app, how does he reset them? Many thanks

Cor19 by Level 1: Joiner
  • 2075 Views
  • 4 replies
  • 0 kudos

Refund

Please may I have a refund on two premium numbers

Lizzie1 by Level 1: Joiner
  • 645 Views
  • 3 replies
  • 0 kudos

Refund request

Please can you help. I have had to use my mobile on premium numbers as landline not working and waiting on engineer. Can I get a refund for charges made on these numbers

Lizzie1 by Level 1: Joiner
  • 568 Views
  • 3 replies
  • 0 kudos

Resolved! possible fraud

my message app has just informed me that I have just got a premium number on my phone.The phone hasnt been used during this time I havnt opened the message advice please

blee by Level 1: Joiner
  • 470 Views
  • 2 replies
  • 0 kudos

Issue with my O2 app

Every time I attempt to log into the My O2, it continually says “Oops. My O2 isn’t available to you yet. If you’re new to O2, it can take up to 48 hours for your account to be ready.” I registered on the app in December, and have tried contacting O2 ...

Kylan by Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

Resolved! Joining O2

Hi,I have joined O2 and brought my number over from my previous network. My old number should have transferred to my O2 SIM now and it seems to have done this, however, the number on my My O2 account is still showing as the number registered to the S...

Brittany1 by Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos

Resolved! Extra

I'm trying to add disney+ as my extra, O2 keep reminding me I have to choose an extra but when I go add it it won't let me click the 'continue' button to go through to confirmation page?

kym878 by Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos