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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

02 WiFi

My 02 WiFi has stopped working on the tfl underground, it prompts me to sign in on the virgin WiFi after I pick 02 as my network and enter my mobile number, I receive an error message. I have 2 handsets and get same error for both. It was working bef...

Resolved! Incorrect charges

Hi so last month I was charged for a call I made and I paid the charges but it’s still showing the charges as unpaid? Is there anyway you can fix this

Resolved! Bolt Ons

I have a 25% airtime discount on my contract. I’ve always upgraded in store where they active this bolt on for me, which usually means I have to send off a payslip to verify my employment. If I was to upgrade online, will I still receive this bolt on...

Resolved! Incorrect phone linked to account

I just topped up my PAYG phone and then decided to change the password, thus spending a tiny bit more time viewing my a/c details than usual. I was surprised to spot that it mentioned about my "Sony Xperia M5" phone as I switched to a Wileyfox one in...

Resolved! Tablet

I have just got tablet s6 light can I get wifi whennim out or will I need a sim

Same phone%20number%20as%20someone%20else

I think I have the same phone number as someone else. I get a lot of calls from strangers thinking I'm someone else. And to test my theory I've had friends message or call me and it doesn't come through to me even though we both have signal.

Unlock phone issues

I have a S8 that I purchased. I've just brought a new phone, but wish to give my old phone to my husband who is with EE. I have put his SIM card in my new phone and it works fine. I put it in my S8 and it comes up with a message to Enter SIM card unl...

Resolved! How do I cancel Disney?

How do I cancel Disney. I thought I was offered 6 months free but when I tried to cancel was told that was impossible

Can't send Text to Global M2M GSM Number

My iphone XR won't send texts to a Global M2M GSM Number.

Resolved! Data not showing on My o2 app

Since my app has upgraded it’s no longer showing my data. I seen some previous posts on here and tried deleting and reinstalling the app but it’s still not showing.

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