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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Extra’s

How do I cancel my extra’s?

Resolved! Upgrade - Changed My Mind

I received my upgrade yesterday but I wish to return it and exchange it for another device. I am well within the 14-day deadline and have been told to contact o2 via live chat (which doesnt seem to be available/a thing anymore). There doesn't appear ...

Resolved! High phone bill

Why is my bill so high this month? I did not take up any insurance for this phone

Resolved! Live chat

Does anybody have a direct link to the live chats I’m going around and around and I can’t find it . I’m after the screen where you simply enter name number and click start live chat .looking for new devices don’t work either . Thanks

Resolved! re charges to landlines in canada

HelloI accidentally made a call to a friend in Canada on her landline earlier today and would like to find out what the charges would have been for that please

Resolved! Charged for a MMS but I haven't sent one!

I have been charged for a MMS but I haven't sent any

Resolved! Spend cap

How do i add a spend cap

Resolved! I want to pay off my handset but O2 don't answer their phone

Hello,I want to pay off my remaining balance on my handset next month but getting through to O2 Customer Service is like pulling hens teeth. They don't answer their phone I waited for 30 minutes then I sounded like they hung up on me and I was really...

Resolved! New SIM

How do I order a replacement SIM? I don't need a new phone or contract.

Resolved! Prime

How do I take off prime as an extra as I no longer want it

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