I have had my ID stolen and someone pretending to be me have been allowed by O2 to obtain aphone or SIM without having their ID properly verified, how do I know this because it wasn't me. O2 now regularly hassle me for money via a debt recovery agency despite being informed of my sittuation. This affects my credit rating and Experian have also contacted O2 on my behalf, they still do not acknowledge. Can I speak to someone direct from O2 who can help? No, I get pushed from pillar to post. For a communications company O2 are impossible to communicate with (unless they make money out of the exchange of course). Please can someone give me a contact number of someone in O2 who I can get through to fairly quickly and who can solve this problem without putting me on hold and passing me onto someone else?
Credit File Referrals Team
Arlington Business Centre
Fax 0113 2025865
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