Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

connection problem

hi i am having connection problem to get on my phone what app and internet not working. ive follwed all steps reset network settings and also turned phone off and on. i last sent messege on my phone what app at 12 midnight after that ive lost connect...

Aerial Direct

Hi I’ve just had a call from Aerial Direct who said they were partners of O2 and offered me a cheaper tariff which I agreed to over the phone. During the conversation I was asked what type of business I run , I told the person that I did not have a b...

Resolved! contract renewal

My contract expire middle of Feb. Will it be renewed automatically on same tariff or do i need to contact you?

Resolved! Disney+

I am a new customer to O2, I added my 6 months of Disney+ in the shop. I activated this as soon as I got home, and now a month later Disney is asking me to resubscribe. Can anyone help me with this as I should still have 5 months left.

Scam text

Jusr received the following text, I assume it is a scam?02: Payment for your latest bill could not be processed by your bank. Please update your payment information via:

Resolved! Upgrade NHS Discount

Hello, I'm due an upgrade of my phone and was given an NHS discount previously. Do the prices listed on My O2 account login include the NHS discount already? Kind RegardsMatt

Resolved! Calling O2 from abroad

Can anybody advise me please:1. I am getting "wrong number" messages when calling 901. Is there another number to use from abroad?2. Can I talk to a human being and if so what number do I use from abroad?Many thanks!George.

Resolved! WiFi Calling doesn’t show in my settings - IPhone 7 Plus

Hello, so I switched from Vodafone to o2 and noticed I don’t have service at my house.I tried to connect to my dad’s boostbox but I failed, as I had to make many calls and it seemed to get me nowhere.So I was going to settle with WiFi calling, howeve...

Resolved! scam

i have st recieved a text i thik it might be scam.. or accont is at risk,to avoid service restrictions please confirm yor details on myo2-payment.comis this safe

Resolved! sim card locked?

Hi, I have not used my sim card for several months. Now I find that I am not able to use my sim card or sign in my o2 account. Can you check it for me?

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