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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Account Balance

My £10 data Big Bundle just ended on 15th January 2021. And my balance is 0 now and I have no intention to top up as I will be in China for few months. I wonder if the current number can be kept for me given my balance is £0 . As I want to use this n...

PAC code to move my number to o2

HiI filled in the online form to transfer my number over to o2 so I can keep it. I haven’t received a confirmation and can’t seem to get through to o2 over the phone. I don’t know when the transfer will happen or even if the request went though. Help...

Resolved! Esim package

Can I order an esim package and keep my phone number, so I can use the number I already have in the esim?

VAT Invoice

Does anybody know how to obtain a VAT Invoice from MyO2 ?

Moving old phone number

Hi i am having issues with moving my old phone number from my old provider to my current 02 device. I have tried to fill the form several time with each time getting a blueprism email on security checks beings incorrect. Could you please advice me on...

Resolved! Cannot access my 02 account via app

I am attempting to log into my 02 account via the app so I can check when my new device should be arriving but I am unable to do, could you please assist me with the manner?

New phone delivery

Ordered new phone, was meant to come today wasn’t even attempted to be delivered, was sat at the window waiting for him while checking the tracker, dpd are rubbish!! Changed delivery date for tomorrow and I bet he still don’t come, and won’t let me c...

Resolved! delivery

I ordered a new phone case with an upgraded phone. DHL have tried to deliver it twice but it needs to be signed for and I am not in. I can not change the options for deliver to neighbour etc and it is not on my orders on My O2. I have ben to DHL and ...

Resolved! No Order Update

I ordered an Iphone 12 pro max on Saturday night and i selected next day delivery and it said that it would arrive Monday 11th January and it never arrived. I received an email when i first ordered my phone saying the order confirmation and the day i...

Not receiving texts

I have been trying to access internet banking. Don’t normally have a problem but today I have stopped receiving the texts that give me access to my account. I have spoken to the bank and they said the texts are being sent their end. They said I need ...

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