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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Voice mail on itemised bill

Why does it say voice mail on my itemised a it time bill instead of the number dialled

Credit File Referral

HiI recently found out that a default has been taken out on me because of a contract I entered into with o2 that never got cancelled when I asked for it to be (within 10 days of taking it out). I ended up cancelling it with o2 who agreed I shouldn’t ...

I can't view my bill

I'm logged into the website but when I try to access my O2 account it says.... Please bear with us. We are really busy at the moment. I've tried several times over as many days but get the same message every time. I want to view my bill but I'm going...

My O2 not working

I bought a new phone contract almost a week ago, but My O2 isn’t working. I’ve tried logging in but it says that My O2 isn’t available to me yet, and then if I try to login on the website it says I don’t have a contract. Why is this?

Can’t track my order

My order has been dispatched but I can’t track this on my 02 as it’s not showing? I received the email but still can’t see when it’s going to arrive. Keep getting disconnected from live chat.